REI3 Tickets
Dynamic and customizable
Multiple views, lists and customizable attributes like the ticket type, criticality or status make 'REI3 Tickets' as flexible as you need it to be.
Customized ticket creation
Use ticket templates to standardize recurring requests and support efficient processing.Stay in touch
Use email processing to stay in contact with users - all relevant ticket changes are captured and accessible in associated work logs.
Don´t waste time
All relevant information at a glance - 'REI3 Tickets' makes it easy for you to keep on top of your requests.Simple and direct
Get requests logged quickly and conveniently with simplified requestor forms. Customizable categories and tagging help to quickly assign a request to the correct support team.
More features & screenshots
- Manage all types of requests (HR, building management, customer care, IT …)
- Team-based management of requests with tickets
- No user / agent limits
- Ticket templates with definable inputs
- Simple interface for requestors
- Traceability of ticket changes
- Automatic assignment of tickets based on context and keywords
- Various dashboards for agents
- Advanced email processing (inbound and outbound)
- Notifications for defined events
- Customizable email templates & footers
- Customizable criticalities and ticket types
- System-wide and personal graphical reports
- API profiles to quickly generate tickets via REST
- Batch processing for administrators
- Available in English and German
How to get going
- Download REI3.
- Setup REI3 with our admin documentation.
- Install the application within REI3.
- Create users and assign roles.
Full documentation for each application is available inside REI3 after its installation.
Pricing
Free. Self-hosted. No user limit. Commercial use allowed.
This application runs on REI3, the open application platform. Enterprise features and support services are also available.
Services