Process requests quickly and efficiently

Core features

Ticket templates with configurable forms & inputs for your processes
High-performance software for efficient ticket processing
Freely configurable teams and easy ticket handover using work logs

More features

  • Manage all types of requests (HR, building management, customer care, IT …)
  • Team-based management of requests with tickets
  • No user / agent limits
  • Ticket templates with definable inputs
  • Simple interface for requestors
  • Traceability of ticket changes
  • Automatic assignment of tickets based on context and keywords
  • Various dashboards for agents
  • Email processing (inbound and outbound)
  • Notifications for defined events
  • Customizable email templates & footers
  • Customizable criticalities and ticket types
  • System-wide and personal graphical reports
  • Available in English and German

How to get going

  1. Download REI3.
  2. Setup REI3 with our admin documentation.
  3. Install the application within REI3 from the application repository.
  4. Create users and assign roles.

Full documentation for each application is available inside REI3 after its installation.


Free. Self-hosted. No user limit. Commercial use allowed.

This application runs on REI3, the open application platform. Enterprise features and support services will be available soon, if needed.